Refund policy

Puppy and Dog Lux Collars (puppyanddogluxcollars.com) Customers: There are no refunds. You can exchange ONLY.

CUSTOMERS YOU HAVE 3 DAYS FROM THE DELIVERY DATE TO REQUEST AN EXCHANGE FOR ANY COLOR OR SIZE.

HOW TO START THE EXCHANGE PROCESS, YOU MUST CONTACT PUPPY AND DOG LUX COLLARS BY EMAIL ADDRESS: CONTACT@PUPPYANDDOGLUXCOLLARS.COM AND REQUEST AN EXCHANGE FOR ANY COLOR OR SIZE. OUR CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING FEES TO EXCHANGE THE PRODUCTS/ ITEMS.

Puppy and Dog Lux Collars (puppyanddogluxcollars.com) ALL PRODUCTS COME WITH A SIZE CHART GUIDE TO PROVIDE YOU WITH 100% GUARANTEED SATISFACTION AND HAPPINESS. ALL collars, harnesses, and vest / coat sets are true to size. If you order a small, you will receive a small. All items on our website and social media are the same products you purchase from puppyanddogluxcollars.com.

ALL OUR PRODUCTS ARE 100% BACKED BY OUR INTEGRITY, 100% HIGH-QUALITY PRODUCTS, AND 100% GUARANTEED SATISFACTION AND HAPPINESS.

All products come with PUPPYANDDOGLUXCOLLARS.COM logo custom packaging.

Dear Customer,

Please Note:

All customers began tracking your packages immediately once you received your tracking number details. OUR COMPANY / BUSINESS PUPPY AND DOG LUX COLLARS / PUPPYANDDOGLUXCOLLARS.COM WILL NO LONGER BE RESPONSIBLE FOR SHIPPED, LOST, OR STOLEN PACKAGES ONCE THEY LEAVE OUR DISTRIBUTION CENTER; PLEASE CONTACT YOUR LOCAL USPS POSTAL OFFICE AND FILE A CLAIM AT 1800-ASK-USPS.

Please do not cancel your order once it has been completed but has not shipped out. There is a $5.00 PROCESSING FEE.

Please do not cancel your order if your order has already been completed and shipped out. Please do not purchase from our company with the intention of stealing. If you cancel an order and the product(s) you ordered are shipped out, this action will be considered stealing. For lost or damaged products, you need to contact the local USPS postal service at 1-800-ASK-USPS.

Dear Customers, there is a $45.00 USD restock fee for any lost or stolen property that was stated to have been delivered with tracking number details, and if you decide to cancel an order, that will be considered theft.

*DO NOT CANCEL AN ORDER FOR SHIPPED-OUT PACKAGES. Your order is subject to a processing fee of $45.00 USD restocking fee if you cancel an order that has been stated delivered if this action happens.

*IF YOU NEED TO FILE A CLAIM FOR A LOST OR STOLEN PACKAGE, CALL YOUR LOCAL USPS POST OFFICE AT 1-800-ASK-USPS FOR HELP TO LOCATE A PACKAGE BY TRACKING NUMBER INFORMATION.

OUT-OF-STOCK ALERT NOTICE: 15-DAY NOTICE POLICY / A FULL REFUND IS GUARANTEED AFTER THE 15-DAY NOTICE POLICY.